I’m an Ottawa-based R&D Support software developer at Kinaxis, a leading provider of cloud-based software that enables our customers to revolutionize planning. In this role, I investigate issues escalated from customer support, troubleshooting, digging into our code and meeting with developers to solve customer issues. Living in a space between development and support puts me in a unique role where I get to provide education, balance expectations and coordinate communication between multiple departments. Every day is a new challenge which enables me to learn, improve myself and help others all at once.
My creative and entrepreneurial spirit has found an outlet in the part-time bakery small business, Indulgence Bakery, which I launched in 2014. After a day solving customer software issues, I get to go home and plan complex cake projects, enjoying every aspect including design, accounting and, of course, execution. I’ve also incorporated my passion for education by hosting seminars for fellow bakers and hosting instructional cupcake decorating events for children.
I am constantly coming up with new projects to take on – I love learning new things and following through with something from beginning to end. It could be fitness, knitting, sewing, household building projects – anything that poses a challenge and lets me try some new skills.
At home, I’ve got two creative teenagers, an energetic toddler and two jumpy cats who all keep me busy and challenged. Talk about an education!
If you’ve got a project in mind you’d like me to help with or just want to grab a coffee and chat, please feel free to connect with me by e-mail, LinkedIn or Facebook!